Guild Wars 2

Dear Moderator,

I have been experiencing issues with the trading post where selling items resulted in incorrect amount of money being given to me, this happen quite a few occurrence when I tried to sell exotic greatswords on the trading post, the item i’ve sold is price for more than 2 gold, but at the end of the transaction i only managed to see 3s in the pick up taps. And there was also an issues that happened 3 weeks back when the trading post was down for maintenance, when i cancelled orders from the “buying tap” the money just simply did not get returned, with those two issues i’ve lost quite some amount of gold. i’ve filed tickets to the support, but i was told to posts the issue on the forum again, if i wish to get the money back.

Please help review the problem more information can be found from the tickets i filed (with screenshots):
Trading Post giving incorrect money problem [Incident: 120918-003201]
Black Lion Trading Co. not returning money when removing Orders [Incident:120921-000637]

It took really really long time to make those golds and would really appreciated if you could make those efforts not go to waste!

thanks in advance!