Guild Wars 2

I’ve got a reply for my support ticket today, asking further information about my system.

I think the best we can do to help solve the keyboard problem is to provide the maximum amount of information to ANet’s support team, and this forum thread doesn’t seem to be the best way to do it.

I suggest everyone affected by this issue to open a support ticket, so that things get more formal and, therefore, into their “radar”.

The keyboard crash issue is worst than ever. I have opened a support ticket just now and will let you guys know if something new comes up.
Funny thing is that I have a fairly old machine (MBP-15 retina mid 2012) and I am not experiencing any of the other problems reported.

The frozen keyboard issue is worst than ever, in the latest public game build (81239). Follows another log.

Yet another log after the keyboard issue.

Another log after the keyboard issue.

Apparently, we can’t make compliments. The errors are back at the very next public build (81.236) and also is the keyboard issue…

This is the only thing holding me back from the PoF purchase, guys!

Latest build (81.223) is looking a lot better so far. No errors displayed at launch:

@MacBook-Pro~/$ /Applications/Guild\ Wars\ 2\ 64-bit.app/Contents/MacOS/GuildWars2 ; exit;
logout
Saving session…
…copying shared history…
…saving history…truncating history files…
…completed.

[Process completed]

The keyboard issue seems to be a lot more frequent on the latest build. The following attachment is only one in a series of 3 consecutive occurrences today alone.

Yet another log from keyboard issue – latest build.

The attachment is my terminal output right after a frozen keyboard issue. Oddly, this one happened just a couple minutes after I started the client (usually it happens after a while playing).

There has been a lot of improvements to the Mac client lately. Keep up the good work, guys.