Guild Wars 2

I created a ticket because i prepurchased the game as a digital deluxe copy and failed to be given my digital items, I did not delete them, i still cannot access my mistfire wolf elite and i failed to receive any of the consumable items. My original ticket number 120828-005200 created 08/28/2012, you closed this ticket without resolving the issue. I have since then created a new ticket 120915-000805 created 09/14/2012 which is now over 5 days old and the issue continues to be unresolved. please fix this as i paid for a digital deluxe edition of the game not classic and would like access to the features that i had to pay extra money for.

I pre-purchased prior to launch a Deluxe Edition copy and have never received my Deluxe Edition items. I have not deleted them and have not deleted a single toon they have never been sent.
I was notified through my support ticket I would receive these item within 24 hours of mail client being fixed and days after I still have not received them and cannot access the mistfire wolf elite skill.

Still having the same issue as OP despite updating my support ticket after every response.
I was told I would receive my items within 24hrs of the mail system being fixed however this still is not the case