Showing Posts For TILDAD.2857:
Gaile, this is only the second time I have ever requested an account roll back. And it has happened both within this month. My account was hacked about 3 months ago im assuming as I was not playing for a while. When I went to get on after 3 months of not playing my password no longer worked, so I reset my password and then went to log in and my account was banned for botting. I sent in a ticket for this and my account was enabled again. I logged in and all of my characters were gone and of course all of my things. Your team realized that my account was compromised and rolled back my account to the 3 months prior. I then changed all my passwords on my account and email. Two weeks later (after playing the night before 8/14) I went to log into my account and the password no longer worked again. I reset my password and logged in and everything on my level 80 character was gone and my gold and laurels gone. I submitted another ticket and while I was waiting for a reply I decided to setup the mobile authenticator for extra security but it was already setup (I have never set this up at all). This was setup by the hacker who hacked my account in the first place and for some reason it was not reset when my account was compromised in the first place. After I submitted the ticket regarding this, the mobile authenticator was reset and I was then able to set it up. All I need now it to get my characters things back. Which requires a roll back to 8/14. If you need any evidence look at the log in servers. I am from Idaho so if any logins happened out side of Idaho is not me logging in. And I have explained all of this in my ticket I have submitted. Also you should be able to see where my gold and character armor was sent to. Who ever that is, is probably the hacker. Please look into that. This has happened for the second time due to the fact that the support team did not think to reset the mobile authenticator when my account was hacked, so now I am being punished for it. To me it makes sense that when an account is compromised one of the things that need to be reset is the authenticator. You must understand how frustrating this is to wait on something that is not my fault for so long and seems so easy to investigate and fix in minutes. Remember I live in Idaho so anything other than that is not me. Also your reply is not true. “837122 – You have requested your third account restoration. The team must review this very, very carefully, as they have explained. So we ask for your patience.” The team has not explained anything to me at all. Last response I received was 8 days ago saying my ticket is being escalated for further review, and that was it. Ticket # (837122)
(edited by TILDAD.2857)
Aku Punksha you are not alone I am also waiting for my ticket 7 days total 5 with out a response. Gaile was good enough to give me an update at least to let me know its in the queue. My account was also hacked. I believe they are having a large number of security issues because a couple of my guild members had the same issue at the same time and others complaining as well. Its getting to the point that some of my team members are thinking about switching to a different mmo. With all the security issues my other team mates are having as well, we have been able to play together a total of 5 days in the past month. Gaile I know you work very hard to respond to all of these forums but if you have any push to be able to get some of the tickets done faster so we can play please take in to consideration. Ticket # (837122)
(837122) Please Can I get an update it has been 4 days now. I need a roll back on my account. My account was hacked using the mobile authenticator and all of my gear on my level 80 character and 57 gold have been taken.
I have submitted a ticket (837122) 3 days ago now and still has been unresolved. Why is this taking so long.