Guild Wars 2

Hi Gaile,

Please help. My account was banned by mistake. My reference # is 121102-003339. My account was banned for this reason:

Response Steve S. via Email 11/11/2012 03:16 PM
Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

Regards,
Steve S.
NCsoft Payment Review

What Steve. S. had mentioned above is completely UNTRUE. I have since appealed and below was my response:

Customer (John Escarez) 11/26/2012 03:05 PM

Hi Arenanet,

I would very much like to appeal a decision you have made to close my account based on your research that I purchased my Guild Wars 2 copy from an unauthorized seller. THIS IS FALSE. I purchased my copy from your website: Guildwars2.com. I have attached a screenshot of the credit card I used, under my name. Please refer to line item dated 8/29/12 CHARGE.NCSOFT.COM 866-367-9516
TX for $65.69. I have also attached the entire credit card statement for the month to show proof that I am the true owner of this credit card. On the transactions box, please see #3 28 Aug CHARGE.NCSOFT.COM866-367-9516TX for $65.69. I have also attached a copy of my WA State ID. Along with a screen shot of your emailed receipt, with an order # of (purposely omitted); order date 8/28/12, you should have no problems identifying me as the legitimate owner of this account. Please make the necessary research to rectify this mistake and reopen my account. Thank you.

It’s been 5 days and I still have not gotten a response regarding my appeal. My buddy told me to post here in the forums in hopes of getting help from you. I see that I am not alone as many other legitimate owners of this game have been wrongfully accused of fraud. This is very disconcerting, to say the least. Please. help. Thank you for your time.