Guild Wars 2

That helps, thank you. I had no idea that the files were so big, or how the research is done. I’m more worried about the monetary transaction though. It just doesn’t seem right that I can enter in credit card information and make a purchase with a very clear electronic trail, and to basically get nothing for my money. At this point I would be happy with a refund of the dollar amount since they can’t seem to find the item, even though I can’t make the gem store purchases again.

I saw others posted incident numbers, so the one associated with mine is: Incident: 130908-000861. This is kind of disappointing since I’ve played since the release and have tried to show support through gem store purchases, but the reaction to the situation seems like. “Yes, we see and acknowledge the problem, but we don’t want to do anything about it.”

I have seen a few posts on this in the past, and I was wondering how others have handled it. I purchased an item that is no longer available from the gem store, but never removed the item from the mail.

I saw the mail and the item but did not remove it, and life got busy and I did not log in for a few weeks. When I logged in again, I could not find the item I purchased. I deleted all mails so that it got to 0/10, and my Gem Store purchase history shows where I purchased the item, but I can’t find it.

I put in a ticket and I keep getting back responses that say they want the date and time of disappearance. I don’t see how I can get that considering I wasn’t even logged on for more than a week. Support confirmed they see the purchase, and I’m pretty sure they can see that the item was never placed into any inventory. Is there something that I’m missing? Any help would be appreciated.