Showing Posts For Tahira Razorstride.9480:
My ticket of being permanently banned for hacking was resolved within 24-hours of my issuing of the ticket. Kudos to ArenaNet for such a fast response!
As far as the solution, I think it was mentioned somewhere that there was something in last night’s (09/08) build update and its security measures that accidentally perma-banned players who play on satellite internet (HughesNet and WildBlue ISP customers seemed widely affected). They were cited for “hacking the game or servers”, but it was a huge misunderstanding, I think.
ArenaNet was really quick on reinstating those of us who were affected (less than 24-hours since my ticket was submitted). I really feel for those of you who continue to wait with the more difficult issues like hacked/compromised accounts. Rest assured that ArenaNet is working hard to get all of us operational. Some fixes are just easier/faster than others.
Unbanned!
Thank you, Arena Net for such a quick response!
Another HughesNet customer, reporting in.
Mike, I’ve already PM’ed my ticket number for your review. Thanks for looking into this issue, as it affects a number of us who were banned without warrant!
Account Hacked? Permanently Banned? Post here! [merged]
in Account & Technical Support
Posted by: Tahira Razorstride.9480
I’ve been playing the game since Headstart without much in the way of issues. In fact, I often praised ArenaNet for a relatively smooth launch (at least for me, I can’t speak for everyone else.)
September 1 I was notified by email to attach Email Authentication to my account, which I did, approving my own IP address. No other Authentication requests have come through from anywhere else. The only person playing on my account is me. So I’m fairly certain I haven’t been hacked or my account compromised.
Last night, after the recent Build Reset, I was running around Timberline Hills and out of nowhere poof I get kicked offline with the message that I’ve been permanently banned for hacking. As of yet, I have heard nothing from ArenaNet, which is understandable given the sheer amount of load they have, but someone suggested posting here. So here I post.