Guild Wars 2

My friend is a new player too and had the same thing happen to him. Did your friends ban message say a time frame of the ban? My friend’s didn’t and I’ve been reading that its some kind of bug. It’s been almost a week now and nothings been done. I think that most people would like to know why they were ban but it seems rarely do they say the reason, which is kind of ridiculous as you can’t fix what you don’t know. There definitely needs to be more transparency with these procedures.

Ticket # 968178

Friends Ticket. It’s been 72 hrs and nothing has been done to his account yet and no explanation. He just bought the game and bought some gems to buy the perma-harvasting tools. His account was then banned and gems returned. Credit card company says there were no flags for fraud or anything so not sure what the reason was.

Edit: Still no update and just to add the original notice did not say how long the ban was. As we’ve looked online this seems to be a bug if this helps.

Thanks for the hard work again.