Guild Wars 2

Hello, I found that my account had been suspended on 10/13/2012 due to someone other than myself accessing my account. I submitted a support ticket on 10/13/2012 and my account was responded to and unsuspended on 10/14/2012. Luckily nothing was missing from my account, however it had been moved to a different server. It took me until 10/16/2012 to get back to my normal server due to the servers being full.

On 10/18/2012 I attempt to log in to find my account has a new error message " Your Guild Wars 2 account has been terminated for engaging in or assisting with gold or item sales for real world money, which is a breach of the User Agreement and Rules of Conduct" I then go back and add to my original support ticket about this issue and request to be contacted back about the issue. I got an automated response stating " I’m transferring your ticket to a member of the Account Support Team to further assist you. Someone will be in contact with you as soon as possible. I log in on 10/22/12 and find that my original ticket has been closed, yet I have not received any response.

On 10/22/12 I enter a second support ticket informing of the termination on my account and it is now 10/26/2012 and I have yet to receive a response.

The person or persons that hacked my account must have been spamming with it or selling items. All I know is there were some pretty descriptive emails to that person that were left in my email box. I am guessing you still had me on a list of accounts to ban due to whatever the person that stole my account had done. I did not have access to my account during that time it was hacked and took no part in nor am I affiliated with anyone that would engage in or assist with selling gold or item sales for real world money. I report these types of players anytime I can.

Any assistance would be appreciated.
Please refer to closed support ticket: 121014-000579
Current open support ticket: Violation Appeal: RMT 121023-000745