Hey guys.
So today’s update, he called and said they were still “monitoring” the line. He also said he checked all the landline numbers I gave him and none of them had called to report a problem, to which I replied that most people were either switching to another ISP or couldn’t be bothered to get through their call centre because most were so unhelpful. I got quite angry with him and said I felt like they weren’t taking the problem seriously because only 2 people had reported it, to which he basically said yeah that’s right, if only 2 people call in then only 1 person will work on the problem, if 15 people call in the team will be much bigger.
He suggested trying to get you guys to call in but I said to be honest no one can be bothered, is there a direct line I can give them so they can contact you and you actually believe that this is a widespread problem. He’s given me an email address, it seems fairly generic but I urge anyone still interested in getting this problem solved to email customer-service@ee.co.uk – he said make sure to mention your landline number, the time you are experiencing the problems and the game you’re experiencing them with, i.e. Guild Wars 2.
Hopefully if we do that, they’ll start taking it seriously.
P.S. Hype for tomorrow!
:D
what? he said none of us called? i spent like 5 hours every day for a week with ee.
I will try the email you gave me but it seems pretty generic i realy dont think it will help.Thx
Kusaku
I have emailed the problem through also, thanks.