Guild Wars 2

So I bought a commander tag but didn’t open it before the patch. Just tried to open but it disappeared and no tag. Does that mean I will get a refund?

Sashu.2891:

Thanks to whomever suggested logging as administrator, worked for me, and was able to run command line repair:
http://wiki.guildwars2.com/wiki/Command_line#-repair
Issue solved

Worked for me! -repair