We have a team looking into disconnection problems that prevented some people from receiving their event rewards.
We will update you as soon as we have more information available.
Thank you, and we apologize that you were unable to claim your rewards.
Thanks for the update, I assumed it was my client that was busted when I couldn’t log in for half an hour (on a side note the GW2 forum was also down). When I finally got back online, the event was over. If it helps, I disconnected at approx. 22:30 GMT from the Underworld main instance of the final event.
I really enjoyed the event, but I expect the team to step things up in future.