Showing Posts For The Nolander.2967:
Thanks for the update, that’s something at least. I just hope they’re not planning to sit on the fix for two weeks until the next scheduled patch.
Let me tell you a little thing about coding games. Fixing a broken code for colour is a hell of a lot easier than fixing a code for interactivity. That does -not- mean the fix isn’t being worked on. How many of you have ever poured over line after line of coding to find the specific change or error responsible. It takes time to locate and even more to create a change that won’t negatively impact something else. Take a breath and chill.
I can see why finding the cause of the bug could potentially take time, but I cannot see why they could not provide some kind of workaround in the meantime to at least let people progress while they delve into the root cause of the issue. It’d be the decent thing to do if you care about your players or your reputation.
Yes, it is fairly easy to make profits by scamming people. Most respectable companies are interested in the future profits their customers can provide however, and would avoid blatantly decieving people as that is a sure way to prevent them from buying from you in the future.
Two months? Christ. I spent a lot of money on the expansion and the LS and I can’t even access the content. Since this also blocks out mastery access it makes doing anything else in the game pretty pointless as well.
I do find it interesting that Anet thinks it worth pushing through a hot fix for some issue with lighting in a few days, but can’t even fix a progress blocking bug in more than two weeks. Maybe they aren’t interested in getting new players since I imagine new and returning players are the ones most severely affected by this.
This seems to be a rather glaring sign of how dangerously out of touch the developers are with their community. We are now on week three with no answer to the bugs that have made LWS2 unplayable. Worse still, no address has been made towards a plan to remedy the bug, or compensate us for our frustrations going on two weeks now. Instead we have ‘new gem store content’ and sales that completely ignore the issue!
The most irking part here is that in order to understand the Heart of Thorns storyline, you must purchase and play Living World Season 2. Otherwise, it makes less than no sense. So in a way, this directly affects enjoyment of the Heart of Thorns expansion.
Unfortunately, consulting Customer Support isn’t going to help; the representatives don’t have the access necessary to fix the issue, and likely don’t have the authority to issue refunds. This is one of those problems that has to be answered by someone higher up. Such as the developers, or an exec.
At the very least, they could provide some public address that the issue is known and what they intend to do about it.
If any Forum Mods are paying attention, maybe you could do us a favor and poke them a few times?
Unfortunately, this seems to be pretty well on point. I recently came back to GW2 and was looking forward to playing through the expansion content but heard that it was necessary to play through LS 2 to follow the storyline. So I paid for that as well, but it is unplayable and there have been no signs of Anet remedying this (and sure as **** not in a timely manner for a bug of that magnitude).
It all definitely serves to suck the fun out of the game.
Unbelievable. So they ignore bugs and push as much gem-store crap as they can instead.
No compensation either, or any word of a fix incoming. Just a mention that its on the issue tracker, because that clearly means its given priority.
I really hope this will be patched today. Two weeks for a bug that blocks all progress is pretty bad, but another two weeks would be terrible. Shouldn’t be too hard to code a workaround, even if they cannot find the root cause. We just need some kind of way to progress through this quest as well as the other one that was bugged in the LS.
Yeah, but since its a serious bug that doesn’t let you progress through the story, one would hope that they are giving priority to resolving it quickly and not wait for the next normal patch or even longer.
Having this problem too. Pretty serious issue with premium content and still no indication that they are working on a fix. Suprising that a bug in an isolated quest can be so hard to deal with.