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Crash/Black Screen Issue (NVIDIA)

in Account & Technical Support

Posted by: Thema.3617

Thema.3617

Hey guys just letting you know that we’re still looking into this as the general workarounds do not seem to be resolving the issue for all players and so we’re having to dig a little further to get to the root of the cause of this issue.

We appreciate your patience!

Thanks for your reply Ashley.

I have previously posted my Speccy / DxDiag files earlier in this thread, however just wanted to make an additional note.

The game, for myself, crashes the instant that the game world loads up (that is, past the character selection and the following load screen). It’s 100% reproducible and I have yet to be able to make it past the spot you originally spawn on.

If I can make any further contributions to the post, other than saying that none of the proposed workarounds have worked for me, then please let me know and I’d be happy to assist.

Crash/Black Screen Issue (NVIDIA)

in Account & Technical Support

Posted by: Thema.3617

Thema.3617

Just wanted to add my name to the list of people experiencing the loss of signal / black screen error which requires a hard reboot. This happens almost instantly when I log into the world (past the character creator and load screen) and happens every single time.

The screen then goes completely black, with the monitor going into power saving mode, but I’m still able to hear the music playing through my speakers. The only way out of this is to hold down the power button on the PC, as ALT+TAB has no effect, not does CTRL, ALT + Delete.

The link to my ‘speccy’ results is – http://speccy.piriform.com/results/DxvZ7Zj4aaMNOr013O3psTQ

And I have attached my dxdiag file.

If anyone has any idea how to solve this, then I’d love to hear it. I’ve tried absolutely every suggestion I could find on the issue (-dx9single / disable multi-gpu / underclock card / -repair etc) and nothing at all seems to work.

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