Guild Wars 2

Well I sent two tickets. I sent the first one (before I knew I was hacked) just to get access into my account. When I got in I realized that all of my stuff was gone so I sent in another one.

Also, my ticket number is 130428-000124 and I believe that this hack didn’t happen that long ago because the hacker transferred servers (to a European one) and I can’t switch servers for free until it has been two weeks.

Thank you. About how long does it take to respond to a ticket? The first ticket was within a few hours, but this ticket still hasn’t been responded to.

So when I tried to log into my account today, I was denied access and tried to reset my password. It said it was an invalid request and I sent in a ticket. Once I finally got my account back I logged on and all of my characters were deleted (which was why I couldn’t reset my password) and there was a character named “Awefaw” on my account. I tried to send in another ticket to restore my account and transfer me to my old server, but I just got sent another password reset request and my question was unanswered. Should I just wait another day to send in another ticket? Or is there another way to contact them?