Guild Wars 2

The problem discovered and solved.
The seller was bought the game from directly the Arena.net, BUT HE DID A fraudulent purchase, then try to sell it cdkeys on G2A.com. Thats why my cdkey revoked and the expansion deleted from my account. Im trying to get my money back from the G2A.com because my purchase deffended with a “G2A SHIELD” but i think they want to GET RID OF ME!
First they colse the resolution without an proper reason. Second time they dont want to accept my ticket! Now im try it again and last time.
I can confrim it guys, as you told me, never buy anything from a nonretail seller.
I have learned the lesson on my own loss!
Anyway i get back my old account, but my expansion is lost.
Thanks for your help!

I have a ticket number: 2238718.
So i think the A.net have my ticket, just didn’t answer/solve my problem yet.
I can’t do anything about that, just waiting as the others said.
Im checking my mail every 5 minutes. (yes im checking all type of mails spam,promotion, etc..)
If they will solve my problem once, i will be drunken for 3 days in my happiness. But now i just biteing my fingers, and every time when my phone do a “new message” voice, my heart want to jump out my chest.

Please A.net respond to me. Is anyone inside there? Im waiting 4 days ago, and no any answer. Im working 12hours per day, im be tired to, i just want to play with my game at my little free time, but i cant.
What happend with the CS.team?
I saw a lots of post from players who didnt get respond for more then weeks!
Its horrible.

The 72 hours is expired and no any respond from Arena.net!
I sent another ticket, but nothing.
What do you think about guys. You told me the goal is 72 hours.
Now i dont know what should i do.

If the A.net don’t give me back my account i don’t want to restart the whole game from zero.
I have 6 level 80 characters, i have a full ascended berserker armors, and weapons, a Sunrise legendary sword, i have 500lvl Weaponsmith/armorsmith/huntsman and a lots of sknis, things, account upgrades from gemstore. I payd for about 10 gemcard to buy those upgrade slots for inventory/bank and for the skins.
I have a lots of real money in this game.
I think im unable to restart it… i want my characters and things back.
Im lost everything, because of other peoples do criminals, and im punished for it…

Im use G2A to buy cd keys about 2 years ago. Im bought a lots of cd key for steam. This is the first time, when im in trouble, with this. If the steam accept those keys for years ago, why is should think the A.net dont accept it?!

Few more things what i don’t understand.
1. Only A.net can make cdkeys.
2. How can the G2A get a cdkey for GW if they dont payd for it?
3. If a user sold a stolen cdkey for G2A, how the user get the cdkey if he isnt pay for it?
4. If someone use a stolen credit card, and buy GW2, he only can get the cdkeys if the transaction is processed! So the A.net recive the money for it!
5. If i buy a cdkey from the G2A, who sell stolen Cdkeys (you guys told me) why im a criminal, and why my account get banned?
6. I have friends ingame who bought his expansion from the G2A, and they dont get banned? So why my account got a suspended status?
7. Im not sure, the G2A is the “big bad guy” in this story!

I think the A.net recive the money for every cdkeys, because if not, the thief did not recive any keys, when he try to purchase with a stolen credit card!

How many time needed for A.net to answer me? I sent my ticket about 30 hours ago, and i just recived an automatic respond. It tells me they recived my ticket, but nothing else.

Anyway: im try to be polite, but try to think with my head please.
Im a honored well paying old user, and now i got NOTHING at this moment.
Im so frustrated.

(Sorry for my poor english knowledge, im beginner in it.)

Guys please! Im not a criminal! I payd for this game. Not just one time! When i bought the original game at end of summer 2013, and when i purchased the expansion and every single time when i puchased a gemcard so… i payd and i payd and just i payd!
If the ARENA.NET thinks the G2A isnt a retail seller, don’t let them to sell GWHOT CD KEYS. If you check out the G2A still selling Guildwars cd keys. Why they let tem to do this?
Why they do this suspend with me, with a honored old player from the biginings.
If they do this they will loose their player base!
A.net must FORCE this sites to finish selling! If they have the proper copyrights it wont be to hard…
When im purchase something, with a bankcard on the internet, how can i know it will wont be legal at the future?

Its totaly wrong way to bann players like me… this is NOT SOLVE anything, about selling cdkeys!

Try to think about with my head: I pay for something years ago and when my last purchase didnt acceptable by the Arena.net they bann me??? They need to solve this. Think it how the G2A get those CD KEYS? If someone is criminal, is that I AM? Because i bought their game again?

Ahh guys sorry im so angry about this… i spent about 320 Euro! (A.net you can check it on my acc) on this game at the past 3 years…. i cant belive they do this with Me!

Hello Guys!
Can you help me please, today when im try to login my GW 2 account, im got an instant message: My account is suspended… At this time i dont know the proper reason! NO Im not a hacker/cheater/exploiter, i never spamming and selling ingame, and i never break the GW2 laws. Im opened a new ticket at the Arena.net support. I havent got any respond yet. I red a lots of forum and ppl’ who bought the Heart of Throns from a nonretail sellers have the same situation. Maybe thats the reason. I bought my from G2A.com online market at 2016.05.11. with G2A Shield. (i have pictures/screenshots from the transaction) Im use this site to buy CD-KEYS for two years ago, without any issues.
Im checked my GW2 account at the website, and under the HEART OF THORNS ther isn’t anymore the ACTIVE status icon, only the “BUY” button…
Do you have any ide what happend? I dont want to loose my account. I have more then 1000 hours gameplay (1 legendary weapon, full ascended character, and lots of more things) I payd for the original Gw2 at 2013 summer when the pre launch started. I payd for about 10 ORIGINAL GEMCARDS! And now i payd for the Heart of Thorns expansion.
Any way i have a lots of time and money in this game and i don’t want to loose it all.
Thanks for your ideas. Nagy Attila Gábor