Guild Wars 2

Account hacked.

Ticket number 964311

Hello guys!
Last week i’ve submited an ticket about my issue, but no response at now.
I got hacked and all my characters delleted.
I got my account back, and ensure the account security but i lost all my charactes.
The ticket have all the informations i can give about my issue and i just want to know how to proceed with this problem and i really want back to play.

Please, if you can, look into my problem.

Ty for your time support team.

Inculpatus cedo.9234:

Often, those that compromise a game account also compromise the email associated with said account. You might find these KB articles helpful:

https://help.guildwars2.com/entries/66122673-Guild-Wars-2-Account-Security

https://help.guildwars2.com/entries/28147596-Hacked-Compromised-Accounts

https://help.guildwars2.com/entries/97399393-Security-Software

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

You can submit your ticket number in the Sticky ‘Tickets for Review’, as well.

Good luck.

Ty for the advice!

I’ve made all account security changes and i got my account but i have all characters delleted as i said, im just waiting the ticket response so i know they will be able or not to roll back my acc and give me back my caharacters!

Hello guys!

Last week i’ve submited an ticket about my issue, but no response at now.
I got hacked and all my characters delleted.
The ticket have all the informations i can give about my issue and i just want to know how to proceed with this problem and i really want back to play.

Ticket number 964311

Please, if you can, look into my problem.

Ty for your time support.