Showing Posts For Titan Rhea.1398:
Has your issue been resolved yet? Just noticed on the tickets (3 days or more) that Gaile said she followed up on it. Has your account been fixed? My partner also sent a ticket off the same time as you and has heard nothing yet…
No problem, I know that feeling well.My partner is going through the same things as you :-)
Hey, I believe it IS possible To change the E-mail your account is hooked up to, but you have to submit a ticket to customer services to do it. At the top of this page is a post regarding it, I think it tells you how to do it :-)
surely, if it came to that Anet would be able to look at the history of the account and see where it has been registered to all this time (Ireland) and if there is stuff to back it up eg card it was purchased to being registered to it would decide the matter? If it had only been registered to be used on a Chinease network for a few weeks tops, and an irish one since before the game officially came out. it really sounds simple from here, it may be different in reality I know :-/
I’m actually writing this post on behalf of my Partner, who is having difficulty getting onto the forum at the moment. He had his account hacked today, the second time in about a month. After the last time he changed all his passwords, security questions for his e-mail, but when he checked his email account this evening, all his e-mails regarding gw2 had been deleted. He managed to recover them to get his cd key to get back into the game. But when he logged in to the game he found his his account had been stripped of all except the soulbound items and even his characters had been stripped of their armour which presumably had been sold too. To say he is gutted is an understatement :-(. I have read a few posts regarding this and some have mentioned a roll-back? Can this actually be done? He is submitting a ticket but is desperate to try and get his gear back as he was doing the wintersday events and had all his items taken, some of which cant be repeated and some other items as well. Also, what else can be done to prevent this happening again? He followed all the suggestions last time and they still did it again. Can anybody help us?