“Thank you for providing us with this information.
We have investigated the issue you and our other players have been experiencing, and we have determined that the issue appears to reside with your ISP. We reviewed the data extensively and have discovered a trend with all our customers suffering from a substantial amount of packet loss originating from the same location.
What this means is that unfortunately the issue is beyond our control to resolve.
I recommend you contact your ISP and provide them with the same information you did us so they may begin to investigate and hopefully resolve the issue on their end.
I apologize if this has caused you any inconvenience and I appreciate your patience as we looked into the issue.
If there is anything we can do for going forward please to not hesitate to contact us."
I play from Italy and have the same problems described here and the same provider: fastweb. Up until Sunday I never had any problems whatsoever with the game. No lagging, no connection problems. Everything was running smoothly. I don’t know if the floods caused this dilemma…all I know is that I want to play and I want to play now.
