Guild Wars 2

My friend’s account christabel.3956 Ticket Number is 849987
She just got ban because of the botting issue which she has no such knowledges for using botting software, Also she is the only person in our group who believes that she wont waste any money in game, so she did spend a lot of time for farming and running dungeon. Actually I don’t really understand how come this kind of person will try to use botting sofware?

I wondering how come you guys not even give her the reasons becasue it has chance to be a mistake right ? Maybe she just got hack? and at least we need more informations and reason such as which software did she use or what kind of botting issue u guys has been found, and how long for the ban? And her account now cant even submit any issue in the forums. Mostlikely you need to give her a chance to understand the issue since we spend the money for game right? I understand the difficulty of you guys ’s work, but guess we have rights to know more details as a customers ?

The reason i am trying to help her is because i bought the game for her by using my credit card, and we make our character from level 1 to level 80 together, we had a lot of fun in that account. and I strongly believe that there is some misunderstanding issues.

Hope you can reply me as a friend’s help.

Thanks !!