Guild Wars 2

Tory.7516:

Tory.7516:

Yesterday I updated my ticket to say that I did not receive the replacement items.
Today I got a response telling me the issue is resolved and I received my items.
This is the second time I have been told my issue is resolved when it isn’t.

Do they even read the support tickets?
I get more information and responses via the forums.

I have NOT received any items.
-Ticket # 120825-003481. Created 32 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 18 days ago on: 09/07/2012. Status: Updated

Can we please get a response with an acknowledgment and a list of all the ticket numbers who did not receive their items so we know we are on the list?
(even though I was “on the list” last time, but received nothing)

I am so sick of this. I just received another updated “resolved” response on my ticket saying that the items were sent out to me on Friday. The response is literally a cut and paste of the same response I received the first time I said I did not get the items on Friday.

I DID NOT GET THE ITEMS!

Please acknowledge us who did not receive the items, yet are being told that we have. If you would just give me some sort of confirmation that I am on a list and that being on the list actually means something this time it would be greatly appreciated. Please.

-Ticket # 120825-003481. Created 33 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 19 days ago on: 09/07/2012. Status: Updated

I have just received the items in the mail.

I don’t know if the stuff sent out on Friday was just slow getting to me, or it’s because I’ve posted on this forum everyday, but finally my issue is resolved.

Thank you Support Team, I hope I never have to see you again

Tory.7516:

Yesterday I updated my ticket to say that I did not receive the replacement items.
Today I got a response telling me the issue is resolved and I received my items.
This is the second time I have been told my issue is resolved when it isn’t.

Do they even read the support tickets?
I get more information and responses via the forums.

I have NOT received any items.
-Ticket # 120825-003481. Created 32 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 18 days ago on: 09/07/2012. Status: Updated

Can we please get a response with an acknowledgment and a list of all the ticket numbers who did not receive their items so we know we are on the list?
(even though I was “on the list” last time, but received nothing)

I am so sick of this. I just received another updated “resolved” response on my ticket saying that the items were sent out to me on Friday. The response is literally a cut and paste of the same response I received the first time I said I did not get the items on Friday.

I DID NOT GET THE ITEMS!

Please acknowledge us who did not receive the items, yet are being told that we have. If you would just give me some sort of confirmation that I am on a list and that being on the list actually means something this time it would be greatly appreciated. Please.

-Ticket # 120825-003481. Created 33 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 19 days ago on: 09/07/2012. Status: Updated

Yesterday I updated my ticket to say that I did not receive the replacement items.
Today I got a response telling me the issue is resolved and I received my items.
This is the second time I have been told my issue is resolved when it isn’t.

Do they even read the support tickets?
I get more information and responses via the forums.

I have NOT received any items.
-Ticket # 120825-003481. Created 32 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 18 days ago on: 09/07/2012. Status: Updated

Can we please get a response with an acknowledgment and a list of all the ticket numbers who did not receive their items so we know we are on the list?
(even though I was “on the list” last time, but received nothing)

GaileGray.9587:

If you did not receive replacement items as of Sunday, September 24, please note your ticket number below and the Support Team will look into the matter.

I did not receive replacement items.

GaileGray.9587:

Update — Wednesday, September 19
120825-003481, 120908-001695 In queue, awaiting resolution

-Ticket # 120825-003481. Created 31 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 17 days ago on: 09/07/2012. Status: Updated

I haven’t received any items yet and I submitted my ticket within the first half hour of pre-release.

Ticket # 120825-003481
Created on: 08/25/2012
26 days ago

That ticket was closed without being resolved and without me being informed it was closed.
Since I cannot update or edit a closed ticket, I created another one.

Ticket # 120908-001695
Created on: 09/07/2012
13 days ago

Questions:
-How have their been two rounds of returning items and I wasn’t included in either?
-How are you prioritizing who gets on the returns list?
-What is the ETA on the next round of returns?
-Can I please get confirmation that I am on the next list?

I’ve been patiently waiting for my DDE items and I’m really not in any hurry, but then I see this:
“GaileGray

Please note: Some of you are asking for replacement of CE or DDE items that you either received and accidentally deleted or which you never received. Please note that one replacement run has been done. I believe another has been done or will be done very soon.

Replacements are one per customer. If you were on a previous list, you will not be given another set of replacements. If you were not on a replacement list, please be sure your ticket is filed with support and update to say you are still awaiting your items. Please do not file a new ticket."

Doubt this will help but here’s my ticket info:

Ticket # 120825-003481 – 25 day wait
-Date Created: 08/25/2012 (30 minutes after launch)
-Only response was they are looking for a fix
-This ticket was closed without me being told and without it being resolved
-I have been patiently waiting for 25 days, then come on the forums to see people have been getting things sent back!?
-I don’t understand how there has been 2 replacement runs and I wasn’t included

Since I cannot update my closed ticket and I have yet to receive any items:

Ticket # 120908-001695 – 12 day wait
-Date Created 09/07/2012
-Still waiting for items
-It seems replacement runs are not being done by when tickets were submitted about the issue

ETA on next replacement run please? Or acknowledgment that I am on one of these lists please?