Showing Posts For Tpar.7149:
Hi everyone,
To start off, yes I am one of the unfortunate souls who had his account hacked and all gold/items in my inventory that I acquired were stolen after I reclaimed the account. Luckily items in my bank and resource collection were still there and I still had my current gear equipped, and I guess I feel fortunate that my character wasn’t deleted/moved to a different server, and that my account hasn’t been banned for any actions taken by the hacker.
I have heard the rumors that Anet will not perform rollbacks to restore stolen items, gold, etc. And to confirm, here is a quote from their reply when I requested a rollback:
“In regards to missing gold, characters and items, currently we are technically unable to provide restorations or any direct assistance with reclaiming what was lost.”
Obviously this is disconcerting and since receiving this email I have lost motivation to continue playing for the time being (because what’s the point in playing if at any time everything I work for in the game can be lost forever with no support from Anet?).
I would like to ask though if Arena Net has any plans for implementing rollback systems and/or increasing their security. This is a function I would have expected to already exist in a major 2012 MMO release, and frankly I find it unacceptable that it still does not exist after the game has been out for a month and many, many people have paid the $60 for the game.
So Arena Net, do you have any current plans on rollbacks and security? If so, when can we, the community expect to see changes implemented?