Can't log into the game or change password
in Account & Technical Support
Posted by: TraumaLlama.3904
in Account & Technical Support
Posted by: TraumaLlama.3904
Had issues as seen here https://forum-en.gw2archive.eu/forum/support/tech/Launcher-redirecting-me-to-Acct-Recovery/first#post4186479
Most of the frustration lies in that the links for support are broken and recovering an account seems to be a major thing that you can only do once etc…So maybe a link to a FAQ with a large list of suggestions would make support’s life easier too?
Anyway Thanks to Astral Projection’s suggestion, and I feel dumb for not figuring this out earlier, I went into settings and ‘reverse engineered’ my password (it was also saved in my browser).
It’s actually really easy to do in Chrome. Go into settings – Privacy – Show Advanced Settings. You’ll see around the passwords area a link saying “Manage saved password”.
Click on it and a window pops up, and when you click on your desired password a button pops up saying “Show” There you go! That’s it!
If you have windows locked like I do (I take my laptop to work all the time) It’ll ask for that password (so don’t panick, it’s not the GW2 pass). There you go, now you can change it to something you’ll remember!
Thanks again for the suggestion Astral, it was a life saver!
Ok update.
Realised this is in tech support so I went over to account recovery (came here by search) and saw that I could find my password in my browser. And I did!
Used that password and it worked. Now I just feel stupid, but I still feel like an email or a thread or the knowledge base link should work or something to give me a few things to work through before contacting support.
I am having the same error.
I don’t remember my character name. I don’t remember my password. When I try to reset my password, it takes me to account recovery. But the link provided by one of the posters above explicitly states that account recovery is ONLY for hacked accounts and ONLY once per account.
So I don’t think this is appropriate. Plus it says “Use this only when you need to reset your password as directed by the knowledge base.” but that knowledge base article doesn’t take you anywhere. But the forums have the big “FORGOT PASSWORD” link which just takes me to the account recovery.
So either there’s broken links and mis-information everywhere or…I’m in the twilight zone? Plus I had to make a separate account for GW2 support which doesn’t make sense to me and that password didn’t work anywhere. But my browser remembers my password for the forums so now I’m here but I can’t change my password because I can’t remember my old one even if my browser does.
Is there any answer to this infinite loop or do I have to just make a new account and do the old school way of writing everything down on a sticky note and hope some disgruntled neighbor or burglar doesn’t look at it and steal my password?
I realise it’s my error in forgetting my character name but I do have a life that sometimes prohibits me from playing games for a while, so I don’t feel like I should have to create a new account just because I’ve been unable to play for a while.
Not affiliated with ArenaNet or NCSOFT. No support is provided.
All assets, page layout, visual style belong to ArenaNet and are used solely to replicate the original design and preserve the original look and feel.
Contact /u/e-scrape-artist on reddit if you encounter a bug.