Guild Wars 2

Today i just join the “8days waiting” congregation. Hope to see you with us soon

120906-005220

1 week today

Same here.
I understand that they try to do their best but…. how many of them are working on this….?
The point is that some of the banned accounts are correct ban, but most of them are a mistake or hacked accounts.
I think the “system” here, has to protect and garantee a good game experience for honest players and than catch/punish or whatever, the incorrect players, and you can do this only making double triple checks before banning someone.
Not banning AOE around and than make people wait 7days just to have a reply from “the support”. Maybe you can “freeze” the account for 24h to check if there are exploits or hacks but ONLY if you know you can check in few hours…. not 1week!
The only support i found untill now is the autoresponse system on my ticket.

If we are too many and the “support” can’t act quickly with everyone, than just make a clear, exhaustive official post/news with the real “point of situation” of what is happening and true time of waiting for “honest” players… customers.

Well i really like the nick, and i don’t think is offensive at all.
It’s even a healer re-interpretation… a sort of retailation :p

Gl

Same here Shakkles.7809. Really the same experience.
I have ticket open from days but still no reply.
I have a news today…listen:

My account is banned, means i can’t log in…. means noone can log in. But guess what? some friends saw me online many times… today too.

So what i’m saying is that maybe you have my same problem, account banned but in real (i don’t know how) is hacked.
I’m sure about this because i did nothing wrong during my only 28lvls.

Is written in the Wiki that the ticket about “hacking” have a sort of priority, so maybe you can open a ticket for hacks as i did…. that pray someone reply before 5/7 days…
This is what we get from this product…as customer support.

Clearly a system where words as “comunication” “polite” and “clarity” are not important.
GL

“This account has been permanently banned for a violation of the User Agreement and/or Rules of Conduct”.
I even didn’t receve any mail to explain this situation.
I’m very disappointed about this, i hopo you have a reason.
This is the first time in 13years of experience in online gaming (from 1999)that something like this happen and i can’t have a “talk” with someone from the customer support.
It’s unbelivable that in 2012 we need 3-7 days to receve a reply from you. I need 3-7days to get a TV from another continent!!
The is no “BAN warnig”.You don’t have a phone support, there is no live chat or somethig like that. Just Tickets….without reply…..
I payed the game and the support, i have now NO GAME NO SUPPORT and 55€ less in my pocket.
Hundreds of people are in the same condition for problems like mine.
And btw you can unlock my account and fix everything but the system itself is not efficient and polite for the customers.
If nothing happen i will organize to get group refund for me and for who wants to have it too.

“This account has been permanently banned for a violation of the User Agreement and/or Rules of cunduct”
Error code: 45:6:3:2114
from no-where i got this message, without any explanations.
My 2 tickes still without reply are:

120905-005373
120905-005245

I’m sure i did nothing wrong but anyway, it’s unbelivable people can get banned without any explanations or any “talk” before…