You have, without a doubt, the WORST customer support I have ever encountered!
I finally broke down and created a SECOND ArenaNet account. Why? Because Nobody EVER responded to tickets 1162353, 1210451 OR 1275586 about getting the password reset on my Guild Wars account.
I still want my Guild Wars password reset. You want the duplicate tickets canceled? Fine. Respond to just ONE of my requests and I’ll close the other two.