Guild Wars 2

GM Talon! Thank you so much for bringing sense to this month old issue! Everything is resolved now

Long story short, I was away from Guild Wars 2 for over a year. When I come back and try to access my account, I find it’s blocked and I need to remove the old authentication on it. Problem fixed within 2 days. HOWEVER at the same time, all of the Guild Wars 1 accounts associated with my log in have been “blocked” with no explanation. When I submitted a ticket to the guild wars 1 team with identification, I was met with the response “We will not unblock this account. This issue is now closed”.

Since then, I’ve opened a ticket asking for more explanation which was escalated but has gone unanswered for almost one month now. As per advice, I’ve not replied to it to bump it except once a few weeks ago asking what should I do.

Since there is no GW1 support forum anymore and no way of contacting anyone about GW1 accounts except through the support system, I am totally confused on how I should proceed with this. My GW1 account is linked to my GW2 account, it is a pre-launch account with all expansions at collector’s edition level, many paid for player slots unlocked and a fully unlocked skill set and I am sad that I no longer have the ability to enjoy it.

Does anyone have any advice on how to proceed? I posted in the unanswered sticky here and Micheal said he sent a request that it’s looked at, but no one did anything. I since then posted asking if he had any advice and both my posts were ignored. I am the legitimate owner of the accounts, have never used any third party programs for cheating and don’t even own a full stack of ectos, so I have no idea why it’s blocked!

I am at a total loss with guild wars 1 support. I have no idea where to go or what to do anymore. They are totally blanking me and also my last post here was ignored. I understand they are different games however they are linked, and right now my guild wars experience is being totally ruined by the ineptitude of the support staff over in GW1 and the lack of a community forum there to bring the issue up with anyone who can do something. Here’s the reply I received to my last ticket. Please bear in mind this was the one and ONLY reply in three days.

1. Please type your reply above this line -##
   Hello,

We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

Good, I’m satisfied

Bad, I’m unsatisfied

This survey e-mail is intended only to provide feedback on your customer support experience. A response here will not update your ticket.

If you still need assistance (or if you want to provide additional information about your ticket) please respond to the most recent ticket update, which has the subject line “[Guild Wars Player Support] Re: Account inaccessible for 2 weeks. No reply for 12 days..”

Here’s a reminder of what your ticket was about:

Michael, Thanks for the help, however it seems I’m being completely ignored by the GW1 support team now. Should I submit a new ticket or is there anything you can do for me?

GW1 ticket #79263 Now 11 days no response.

I’m not sure if this is the correct place to post as I cannot find anything similar for Guild Wars 1 and currently after three tickets the support staff are still unable to give an answer to my problem.

Ticket number #79263 Currently open, no reply received since last week and appears to have been closed without a reply since I received a satisfaction survey.

previously #78906 (CS Staff ignored my final reply for over a week, no satisfaction survey received).

and also #79228 CS Member only requested I submit the request using the web interface. Something I’d done already as the ticket number shows.

I currently have two Guild Wars 1 accounts that were banned by an automated system because I moved country and didn’t check my email for a year. If this is the wrong place to post, what should I do in order to get a reply in this matter?