Guild Wars 2

It has been 9 days since my friend submitted a ticket to support and 4 days since I posted on this thread asking for an update and all we have gotten back is a “Under Review” message, with no further information given. To top that off we have submitted multiple questions to support over the course of last week and we have not received a single response yet. What is support doing!? I understand that you guys might be busy and all but this is really appalling customer support on your end ArenaNet. My friend has only managed to play his account for 2 days since purchase and has already been suspended with no warning or reason given for well over a week. As you can imagine he is seriously irritated and considering filing for a refund. I actually feeling bad for recommending this game to him now. I hope you guys will actually do something about his account soon instead of suspending him indefinitely.

Here are his details again
Reference Number: 121128-001054
Account name: crazy.4358
No reply from support since 28/11/2012

I am also posting this on behalf of my friend whose account is currently banned with no speicifc reason given, and to top that off he cannot even access the forums because his account is banned (you guys might want to change this).

Refeence Number: 121128-001054
Account name: crazy.4358
No reply since 28/11/2012

My friend is growing quite impatient of waiting as we havn’t receive a single reply for 4 to 5 days. We would really appreciate an update or some sort of explanation as soon as possible thanks.