Guild Wars 2

Ah! Cheers! Ticket answered in record time, great service. Thanks~! Now off to play the game!

Hi,
I can’t login to my brand spanking new account. I’ve registered my key, etc. When I try to login I get a “password incorrect” error, I’ve tried changing the password, but it asks for a character on the account and I haven’t even been able to login and make one yet. I put in a ticket via email from the support section here, but it seems like a simple pwd problem…? Is the ticket my only option or may I escalate with someone here, or is there a phone support number I can call? I tried to ask earlier but I can’t find the post now (deleted?)
Error code – 11:1001:02:1270

Thanks!