I can’t decide if this should be in Account Login or Website Bugs.
I am posting using my friends account. My account is <Removed ~ Dalmarus>.
I can’t log into my account due to someone from China in Yuri trying to log into it and I need to authenticate access.
The reason I am making a new topic and not posting this in the Email Authentication thread already made is because it seems like everyone in that threads problem is NOT receiving the authentication e-mail. I HAVE received the e-mail, I click the link and I am taken to the web-page to authenticate access, this is where my problem lies: if I click deny access I am taken to a Failure page. It’s been like this for 3 days now so I have even tried the allow access (doubt that Chinese person will try my account again after 3 days of no access) but that goes to the same Failure page.
What makes this even more weird is my friend just had to do the same thing to authenticate access to her account so I could post this, the allow access button worked for her.
If it helps at all the anti-virus software I have running is: AVG-free version. I’ve tried the links with this disabled.
I have tried this on my PC and laptop, on Google Chrome and Internet Explorer (64-bit).
I have submitted a support ticket on this problem: 120903-007175. And I must say your support team is POOR. It has been 3 days and I have had no response. Please get your act together. I am hoping posting this problem on forums will speed up my problem seeing as your support team appears to be doing nothing.
