Guild Wars 2

To me, most of the bad experiences around this game have come from customer support and quality control.

They have to have some of the coldest, most robotic customer support I’ve ever experienced in a game. You can tell them that you checked your system specifications and they’ll reply back asking you if you’ve checked your system specifications. They don’t seem to read your ticket or try and make things personable. It’s worse than waiting for an hour on a phone in order to get a hold of your local telephone provider.

Then comes the quality assurance. Something is wrong. When you come out with an event that lasts 3 days, it should be imperative that your event works and is not bugged. Last night we had an npc from Lion’s Arch bugged, the npc in Kessex Hills bugged all to do with the event. This does not even include the other countless skillpoints and events bugged on a daily basis.

EDIT: I should also mention the story questline that took 2 months to be fixed. I actually know people who left the game as a result of that alone.

To me, the game is great, but the way customer support and quality assurance handles things really could be the stake in the heart if they don’t fix it.