Guild Wars 2

Rising Dusk.2408:

That said, it doesn’t matter what you do in real life. Passwords can and will be cracked. No matter what you say, your security measures were at fault here. If there were a security breach of ANet even insofar as a single account could be stolen from their databases, they are bound by law to come out and tell us. As such a statement has not been made, I am confident that your claim that “it must have come from the GW2 site” is illegitimate.

Furthermore, the hacker got into both your email address and your GW2 account. The only way he could achieve both is if you had poor security measures on both, reused passwords, used simple passwords, have a keylogger, accidentally logged into some phishing website designed to look like the GW2 website (I’ve seen some fancy ones), or so forth. The best thing you can do is change all of your passwords, change your email address if you can, and be more careful moving forward. Good luck.

i understand what you are saying, but how does someone come to know i even have a gw2 account? since my game is on a different pc to my websurfing one. u think they just hack peoples computers hoping that person has a gw2 account? if my pc is hacked then why not just go for my bank account? they must get the account info from anet site. just like the hundreds of people who have ‘authorize login attemps’ they are not hacking everyone in the world looking for gw2 accounts, they know who has them and they try to hack them. they can only get the info from hacking the server or website.

Xaaz.8472:

These things happen when you buy gold. Next time don’t contact them through the same computer you play on.

1, i didnt buy gold
2, i have 3 pc’s, one is for games only, one is for msn/surfing and one is purely for d/l

as stated before, played online over 10 years, never had a problem, my games pc’s only interaction with internet is only a game login hitting the server. it doesnt even have an IE installed. the game it self is d/l’d on a seperate pc, installed, scanned, then transfered by usb and copied on to the games pc.

funny, 80% was soulbound and could only be sold to vendors, so i doubt alot of it would affect anyone. some was actual gold, but hey if they could just give back the gear, soul bind it all so it wouldnt affect anyone, that would be ok, and ‘at least i got my accound back’ but not much use to have a level 80 character who doesnt have armor, a weapon to fight with, or enough silver to rez at the nearest waypoint

Password was letter numbers and mixed upper lowercase, never played GW1,
im an IT supervisor, my pc is pretty tight,
really annoyed, so many other games will roll back a day.
the mobile authenticator is a joke, i think it should ask for verification everytime but it doesnt. almost all my emails, game, youtube accounts all have different passwords, and as i said over 10 years playing online, and doing many online activities, never had an issue. anet security seems to be lacking something

I woke up at 5am, started downloading the latest GW2 patch. I logged in to the message i am logged into another location
immediately went to support and saw someone from china logged in 7 hours ago. I tried to kick them off but the link to kick them didnt work. By the time support blocked it, changed passwords and sorted everything out, i logged into naked characters, even ,my low toons, lvl 3-9 had all their copper stolen. all the bags were destroyed, karma was used, everything totally ruined

i have mobile authenticator, anti virus, firewall, blah blah, i have also been playing MMOs for over 10 years and never had a problem

support just told me “We understand that you may have become attached to the characters that are missing items, so to get you back on your feet and playing once more we would suggest seeking out the ‘Renown Heart’ NPCs that have had their tasks completed. They tend to provide useful gear for small amounts of Karma.”

i dont have copper to teleport…i dont have karma…
i have checked my computer again, there is no keyloggers or spyware, the hacker must have gotten the info from the GW2 website. they wont do anything at all to help. and i believe it is their website that is compromised, not my pc, since i never had this problem ever in 10 years. and many people have attacks ‘authenticator issue’ hard to imagine all those people have bad computer security. people dont just hack every persons account looking for people who play GW2. they are getting details from somewhere. they are getting info from gw2. gw2 support, gm, and the security is a joke

im glad i didnt have a legendary weapon, because they wont even replace my 8 slot bag

people, we need to push for more security, and some kind of reimbursment or character, servers have records, there is no reason they cant reverse it, or at least some kind of compensation, they sell gold on the website. but i refuse to spend any money when it can all be taken away and thats just tough luck. from their compromised website at that

Flimzy.1837:

The problem is that people WILL demand 1v1 balance, which would require changing up the entire game.
The mesmer for example is a duelist by definition. They basically never lose 1 on 1 battles in sPvP. If dueling was introduced, people would complain, and we would have quite the mess on our hands.

Arenanet choose to balance for a group PvP game, so that’s what we get.

Thats just stupid, all characters are good, all have strength and weakness and i have beaten heaps of mesmers with a guardian, ranger, thief and engineer. people crying about balance just need to play better