Guild Wars 2

Once again I’m writing on behalf of my friend (account name: Rakatosh.5439) regarding his banned account.
Today he received mail from GM Fluffy (Guild Wars 2 Support) in which he said that account was reinstated although it allegedly was involved in violation of some kind.
When he tried to log in, he got the instructions to verify his account and change password.
He didn’t immediately do that. Instead, he closed the window and went to the internet to verify how procedure works.
When he tried to log in for the second time, he was stopped by the same message he was getting before his account was reinstated.
He waited for three days and now, when problem was supposed to be resolved, he is back to square one.
Please fix this issue.

Also, both him and I would be grateful if you could give us the answer what was the exact thing, or at least the closest that you can freely say, that got him banned, because in last mail he also received a warning not to do, whatever he did that got him banned, again. Problem is that he just doesn’t know what “it” was. Please help him, send him mail with better explanation of violation or whatever else you can do.

Once more, account name:
Rakatosh.5439

Request #18497 “Account Terminated” created

I’m posting on behalf of my friend who was banned for supposed “botting”. Both of us bought the game two weeks ago, and first time any of us even heard of the term “botting” was couple days ago when he was kicked out of the game with his account permanently banned. He has just collected enough gold to buy full berserker armor set buy selling raw materials he personally farmed for two days straight, when he was banned.
Please fix this issue.

Account name:
Rakatosh.5439