Showing Posts For Volpi.7016:

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Volpi.7016

Volpi.7016

my mail address with which I created the account is not entered for some time … Now I find myself struggling between hackers who stole the account and against the policy of Anet too rigid. I only get back there as I lost the account and my money. I am very unhappy with this situation, especially as I do not like Anet has behaved in respect of a client who has entrusted to her spending money and time. I did not use malicious programs that go against the game but it was some hacker. so I ask you a second chance since I was very unlucky in this situation. if they shall recover my account be contributing to the growth of Anet and not to destruction as he wanted to do the ahcker. please restore my account thanks.

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Volpi.7016

Volpi.7016

were more than three months that I did not play gw2 and when I entered I found the locked account. I then contacted the staff of gw2 via email talking about the issue. they told me that the account had been used for malicious programs and that they went against the rules of the game but I’ve never used malicious programs and then not walked into the game for many months. I asked riattivarmi the account but not have heard me. I asked him to check the IP address from which the login occurred that definitely was not my own IP address but not have heard me. are now more than three days that I did not answer and I do not know how to do.