Guild Wars 2

Thanks for your elaborate answer Mercury. So in a way Anet is right: they did warn me two years ago that i cannot use my banned account ever again. It was my mistake i forgot about that part, i guess. But i also think they should have warned me about it again, when i tried re-activating my old account. Even the fact that i’m using that same account right now is abit strange, since it should have been banned.

I already contacted g2play with all the correspondence i’ve had with Anet. In the attachment you’ll find their response. They call it my “obvious negligence” and therefore they won’t refund my key. Calling it my own negligence is taking it abit far i think. Was it stupid of my to buy it from them? Definately yes. Was it so stupid to think that i could tie the key to my old account because the website specifically asked me to do so? I don’t think so. What infuriates me is that fact that i wasted a perfectly fine key due to a combination of my own stupidity and the unwillingness of Anet support. If i had used it on a new account i would have been playing all weekend. I just refuse to believe that there is absolutely nothing they can do for me. How hard can it be to detach the key from my account? Or to give me a new one? I’m not trying to be an *sshole. I’m not shouting out because i love bashing Anet support. I’m just a guy who wants to enjoy GW2 and made a tiny mistake while trying. I wish they would just help me out.

Inculpatus cedo.9234:

This is pretty standard practice, and I would think rather common knowledge.

Thank you for pointing that out, Inculpatus. As you can read in my initial post: i am aware of that. That common knowledge has reached even me. The point here is that the code worked fine. It was the fact that i was able to link it to my old account that made it unusable.

I’m writing down my disappointing experience with GW2 support as a last resort in getting my issue solved.

Some time ago i asked for a refund on my GW2 account because my laptop couldn’t run it. Now that i have a new laptop i’m very excited to try out GW2 once more. I bought a serial on g2play.net, the website i oftenly use for quick and fast gamekeys. The key worked fine and GW2 gave me the option to link the key to my old account. I thought that would be a good idea so i could use my main gmail account with it. Everything worked fine untill i tried to log into the game. It said my account was locked due to the first refund.

I made a ticket thinking this would be resolved fairly quickly. I couldn’t have been more wrong. GW2 support says they can’t help me because i didn’t buy the key from an official reseller. They adviced me to get a refund from the webstore. Naturally they refused since the code has already been used, worked find and is worthless now.

I truly understand you have a policy to abide by, but please (please!) understand my situation here. There is no way i can get my money back. I told the webstore i would contact my bank and they said they will fight the claim and will probably win it because the code wasn’t faulty. And i’m sure they’re right.
You LET me attach the key to a banned account. According to your response it’s my fault i did that, that i should have known i had to make a new account for it. How was i supposed to know? Never was i warned about this.

Again, please understand my situation here. There is nothing i can do. I understand i shouldn’t have bought the game at that webstore. But the code worked perfectly fine. Please, is there anything that can be done?

I admit it was akitteneeky of me. But i was afraid they were going to help me after the weekend or something. And after just paying 30 something for a game you were hoping to play right away, would be a bit disappointing. Fortunately, they responded to my ticket already, so thumbs up for the fast reaction. No solution yet though. If i had used another e-mail adress, i would be playing now.

I already made a ticket, but i hope i’m spreading my chances by also making this topic.
Some time ago i requested a refund on my GW2 copy because my laptop couldn’t run it. Now i bought a new one and with it a new copy of GW2. I linked the new serial to my old account succesfully, but now i can’t login. According to the pop-up: because a refund was requested, the account is closed. Could you re-activate my account please? Thanks in advance.