Guild Wars 2

Contacted Support so hopefully get it sorted soon.
She had issues logging into her Guild Wars account too. That was just an email issue after linking accounts I think. GW is now sorted. Just waiting on GW2 being sorted now.

Hi all, my wife and I both play GW and GW2. She isn’t that impressed with GW2 so hasn’t played it for a while. She decided to try it again but now cannot login. She knows her username and password but it comes up with varied errors when trying to login.
1st error is:
Build: 27495
Error Code: 45:6:3:2205
“Your Guild Wars 2 account has been terminated due to botting, extended unattended play, using macros, or similar behaviour. Attempting to automate gameplay through any means or attempting to circumvent idle-time restrictions in any way is in violation of the User Agreement and Rules of Conduct. The account closure is permanent.

2nd error is:
Build: 27495
Error Code: 21:6:3:2205
The server was unable to authenticate your gameplay privileges. Please contact Customer Support to provide them with your registered e-mail address. For additional support, please visit http://support.guildwars2.com

Both are confusing as she has hardly played GW2 and wouldn’t know where or what the first error code was referring to.

Anyone have any ideas.
Thanks in advance.