Guild Wars 2

Husband Kreivi.7604 got hacked.
120907-004368 is now 5 days old. Heelp.

Thanks.

Posting from wife’s account;

Kreivi.7604 hacked on Friday. Prior to this I had problems verifying the e-mail, the links provided by the launcher client always returned a “Link expired” or something similar.

I have two support tickets open;
120909-000552 done at help.ncsoft.com on 8th
120907-004368 done at support.guildwars2.com on 7th

Also I noticed that I could’ve regained access to my account by simply knowing the “Kreivi.7604” and a correct birthdate (which is now changed from mine). Or is there further verification beyond that point?