Guild Wars 2

Thank you so much for getting my account back up and running. I was stoked to see that while I did lose everything in my material storage the hacker did not get my gems! Thank you guildies who let me know that they saw my toon hawking gold, if it were not for their quick action I am sure my gems would be gone too!

Red, you are right of course. However, I did have two tickets and even though I told them about it now a different rep e-mailed me so I have no idea what is going on since none of them want to tell you anything. I think that if it were any other time than when the Halloween stuff was happening I would be less mad- but still mad.

I just can’t see how things should be taking 6 or more days to straighten out! Everyone deserves better than this! The feeling of being swept under the rug is pretty intense right now.

Besides there is no proof that after these 70 hrs are up that it will not be replaced with a perma ban again as support has completely failed to contact me about the status of my ticket(s) other than to gather initial information to prove that I was the actual owner of the account.

This is a business. Take care of your customers, don’t ignore them for days on end.

Okay so now I am on day freaking 6…When I try and log in instead of seeing the you have been perma banned now I have a you can play in 70 hrs notice……………

OKAY I AM NOW OFFICIALLY ANGRY

I have had no access to my account for nearly a week and NOW you want to make me wait 70 hrs AGAIN after it is completely clear that I did not have anything to do with what the hacker was doing.

This is completely ridiculous. If I really deserved a suspension then why the heck did it take a week to get it. For the love of……. I should at least get credit for time served.

Thanks for nothing, since I will now officially miss the entire Halloween event because support has their heads up their….you know whats.

I guess the moral of the story is, this company does not care about their customers. So if you get hacked you might as well just kiss your account goodbye and buy another copy with a new e-mail. I am so upset about this atrocity in customer (non)service.

This is just horrific…I have never been treated so poorly by the support department of any game. Just throw us away. We are missing everything and you do not even seem to care. It’s been almost a week now and nothing from support. How can you, in good conscious think that treating your customers this way is okay?

I, like many other fans; have looked forward to this game for YEARS.. I purchased the game as soon as it was available from you and participated since the first open Beta. I have been a Guild Wars player for over 5 YEARS! I have never ONCE done anything which could get my account banned. My account get’s compromised and all you can do is send out a form letter!? Why is it that there is no way to actually get a live person in the support dept? NO phone number—-WTH- even crappy EA support has a phone number and live chat!

Yes, I am angry. I did everything that a customer is supposed to do- I was even online when I was hacked. I gave you everything you could need to properly identify me as a victim AND it has already been nearly a week without a response in my e-mail. Were it not for this thread, I would not even know if you actually had my ticket or not…SO what am I supposed to do…?

Can’t you see how that is NOT OKAY? You know that almost everyone that gets banned for selling gold or items with RWM has been hacked. There needs to be an effective recovery system in place, other games have this. How could you launch this game without one? How could you do this to us- your loyal paying customers?

Not to mention that I have completely missed the first holiday event, I feel like no one cares. It’s bad enough that the hacker stole everything from me, but now I feel like I am being punished again by this company by their complete lack of compassion and decency within the response system of the CUSTOMER SERVICE/ SUPPORT department.

121022-000841, 121022-000907 In Appeals Queue, awaiting review

That was yesterday, I see there were updates for other tickets but I guess they did not have the time to get mine fixed today….

This really sucks and I though that EA’s support team was unhelpful…

So no update on my ticket but I did get an e-mail to tell me how much fun I am missing in game with the next act of the Halloween event(YAY now officially missed act one)….

This is very frustrating!

Hi, I had my account hacked while I was playing on Monday morning( 4am EST). I was online and it started as random disconnects which I thought was related to the upcoming patch for the Halloween content. I was playing with a guild member, who was not experiencing issues. So I told them that I was going to log out for a bit and see if the connection would settle down a bit. After a few min, she was like hey you are still here. I was like no I’m not. Then she said—- Why are you spamming for a gold selling site? I was like, OH CRAP- so I immediately logged in and changed my password for my account and then my e-mail. Naturally the hacker took everything off of my account that was worth anything. But since they were spamming for their company (Which is Chinese based on my contact with the administrator of the proxy server in San Jose which accessed my account), I got a perma ban within 2-3 min of regaining control of my account.

I contacted support and created a ticket: Incident: 121022-000841 But after I submitted it I realized that I did not put it in the right section of support so I created another ticket(not knowing this was a problem) that ticket is 121022-000907.

I received a prompt e-mail for the first ticket Monday morning at about 10 am. It requested information about my account to ensure that the account was mine. I e-mailed back all of the information that I had that day. I also informed [GM] Da Daun that I had made two tickets that needed worked together.

Please help me with this ticket as I do not want to miss any more of the holiday festivities. I feel like support has had enough time to at least tell me that they are working on it or that they are not going to reinstate my account.

I cannot update the tickets because of the ban. It is telling me that my account has been banned when I try to log into support.

Thanks again.