Guild Wars 2

What disturbs me, having read through this entire thread, is that the community liaison is trying to shrug off innocent people being banned as “the vast minority”.

Firstly, innocent people should never have action taken against them – ever. It is purely poor ethics and greatly diminishes trust in your product.

Second, with so many people regularly posting and consequently stating they have got their accounts back in order, I doubt very much these people are RMTers/bots as you claim.

I have no idea how many accounts Anet ban on a regular basis nor how many innocent people are caught up with it. But rather than shrug it off as “meh, collateral damage – just submit a support ticket” how about owning up to your mess and endeavour to do a better job?

It is situations like these that convince people that you are only interested in their money. Given this is not a subscription based MMO this argument holds more water especially when coupled with extremely poor customer service and a “fob off” attitude.

Yes, we are all aware that there are a lot of support tickets issued (and isn’t that just worrying in itself?) and that the demand on current staff is exorbitant but that is still no excuse for sloppy business practices.

One more thing I’d like to add before signing off – the people who post here represent a portion of the community. It should be noted that not everyone will read this thread, let alone post so think about this – if even 1 innocent person has presented their case in this thread, how many innocent people have kept silent?

I apologise if the above post seems to rant/ramble and if anyone would like clarification on any of my viewpoints I am more than happy to expand.