Guild Wars 2

After taking a few Dwarven artifact, Dwarven scabbard appears. Trying to interact with causes game crash.

Fixed, thank you.

12 days of silence means, that representatives of ArenaNet at this forum don’t care about our problems with game. At lest now we know it

If somebody ask me, if it is worth to buy GW2, I can honestly answer: “You are buying on your own risk – the game is very nice, but you cannot count on support form the team”.

Thanks ArenaNet for showing me, how much you don’t care

The first and only response from ArenaNet in this topic (idc that somebody wrote something in different topic, it was not considering this bug) was 10 days ago. Which means that support doesn’t do what they should do – support players.

Honestly, 10 days of not saying anything and letting their customers be more and more frustrated… their boss must be a very patient men/women.

Ridicules…

AxleSauce.1385:

For those worried about a lack of communication:

GM Awesomeness.8619:

I do want to reiterate my thanks for the patience most of you have shown, and assure you that we’re fixing things as fast as we can. Unfortunately, sometimes “as fast as we can” is sometimes two weeks (or longer). I wish we could always have a fix for every bug in the first hotfix after a patch, but some bugs are just harder to fix. I’m sorry this one is taking so long. Please know that we are listening, and we do take your concerns seriously.

Was taken from a thread about another personal story problem. A quick look at the forums shows at least two other personal Story missions that have game-haulting bugs. So there’s quite a bit for them to do.

Telling them “Hurry up or I’m leaving” isn’t particularly helpful. They’re running a business – I’m pretty sure they know that frustrating bugs can drive people away. They probably don’t need to be reminded.

If they are running a business, they should know something about customer support. We are customers of ArenaNet, so they are obliged to at least informed as about solving time of the problem with their product, which we bought. It is their job and they are doing it very bad.

One of the worst customer support I’ve ever seen, at the moment I don’t see any reason I should still be their customer. Looks like they don’t want our money, if they were not able to give us any information past 8 days.

Frostchant.1523:

Wran.9376:

I’ll wait and see what happens next, but at this moment not going to buy HoT – 6 days of silence from Arena is definitely too much.

Well, they actually replied 1-2 days after the first post, but for now, they remain silent.

If I knew earlier, I would hold my horses, and wouldn’t buy HoT too, but oh well…

I’ve checked, they’ve answer 6 days ago according to forum

In my humble opinion, what we see now is a very unprofessional behavior discouraging new players, but also people who came back to play, from investing additional money to the game. I fully understand that fix is not delivered yet – ok, they have to understand the issue, prepare patch, test it and at the end apply to the game. But complete lack of information about the case progress – as I’ve just wrote, unprofessional.

I’ll wait and see what happens next, but at this moment not going to buy HoT – 6 days of silence from Arena is definitely too much.

I must say that it takes quite a lot of time to fix that bug, which is very annoying :/