Also having the same issue, upgraded in game with purchased gems to get the mistfire wolf skill and it’s unavailable. Also going to point out that on the black lion trading screen with the in game upgrade option, it specifically lists access to that ability as one of the perks of the upgrade. Submitted a ticket both in game and via support, would also like to know what the eta for a response is.
That said, I expect some bugs in any mmo launch and this is the best mmorpg I’ve played to date, ranking up there with pre trials of atlantis daoc, which I consider to be the mmo pvp golden age. If my issue gets fixed I plan to spend at least ten or more dollars a month on in game stuff to show both my appreciation and support.