They really made a big mistake on this. This sort of item, should have not even been a thought of actually making it through the people it made it through.
1) Previous GEM buyers usually buy more than 1 of a “unlimited use” item, such as a gathering tool or toy or pass. Which now is being able to be shared. The GEMS used to buy more than one “unlimited use” items has now been a waste of GEMS purchase.
2) A refund should be in order. From a managerial stand point, there will be a lot of problems with ANET getting constant messages on why this is bad or what they can do to make it better.
3) From sending in messages, you make the buyers heard. At the same time, they other end receiving and reading the email’s will most likely not do much.
4) I am sorry for those and including myself for falling for their scheme to milk us. No way they will fix this. At least not for a LONG time, if ever.
5) I feel cheated, and I bet a whole lot of the community does too.
6) I can only wish something better could happen from this.