Tickets for Review (3 days and older) [merged]
in Account & Technical Support
Posted by: XanderDS.1260
in Account & Technical Support
Posted by: XanderDS.1260
You know, after reading all of this, it make you just want to… well many unmentionable things.
I have just put in my ticket on Saturday morning (9/08) for a hacked account, and I am now sure, more than ever, it will be a week+ before I get to control of my account, not to mention that I am afraid it could be banned for in-game sales. You think they would fix both at the same time.
I did manage to get into my GW1 account, because PlayNC shows the hackers email associated with both accounts and allows you to change GW1’s password right from there. I have transferred most of my gold/goods to my bf’s and son’s accounts just to protect that acct to the extent that I can.
I just don’t understand and would like ANet to answer… why more protection was not implemented when ANet knew there would be a full on assault of their new game from China. If I create a new account using a new serial number, logon, and password they should not allow any of it to be changed without confirmation from the existing email (or cell text).
I would also like to know… Why would ANet even allow the logon to be changed? GW1 wouldn’t (prior to GW2 and trust me I know), yet according to PlayNC my new user name for GW1 is xmrmgpnh689…..com. That is not me nor any of my hotmail accounts, so how and why was it allowed to be change?
Well, I am currently having to use my son’s account to post this, because the forums only want registered users to post and some of us can’t because of the hack… (this should be fixed for us hacked ppl). My Tran Cea character is currently online and has been moved to a European server, I know this because of the contact link between my char and my son’s… and I feel totally frustrated with ANet and totally violated by the hacker. What a way to start off a brand new MMO that you have been waiting 4+/- years to play.
So good luck to those of us who have to endure this torturous wait only to be left with a feeling of overall mistrust for game developers and hackers.
~Tran Cea
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