Guild Wars 2

Xieon.8071:

My Girlfriends account account was hacked and they changed her email 3 days ago.

She was not sent any type of “Verify E-mail Change” or anything, this is ridiculous.

Every single account I have ever had for forums, games, etc… all send some type of “Click here to verify you made this change” when e-mail or password or any type of change happens.

Whenever she attempts to log into her account here or the game; she gets the following error message:

“The email address you entered was not found, If you have an active game account, please try again, if you’re still having trouble, please contact customer support.”

The only thing that she was able to do was make a Support Account.

Her CD-Key, account name, full display name are all written in the support ticket that you can reference below.

Ticket number: 120903-009654

The ticket number above was still not resolved.
She got some instructions, but the support agent did not change her e-mail/account name back; which is what was asked in the “additional info” section of the automated response below:

If you have not already included this information, please reply with the following information:

1. If your Guild Wars 2 account name has been changed, provide the account name (your secure email address) you want it changed back to.
2. What is your complete Guild Wars 2 Display Name (if you have it)?
3. What is your 25-digit Guild Wars 2 Serial Code?

so she is not able to recover her account. Please look at ticket number 120903-009654 once again and correctly assist it.

Why ask for this information if your just going to send a “copy and paste” fix and not actually DO anything?

This is extremely frustrating, we spent over $100 on your game; and barley got to get some playtime in. It is now going on 5 days! You state in your updates that you have been resolving tickets within 72 hours…but from our experience and seeing other posts here; I think you may want to either update that “72 hours” time frame to something more reasonable, or have your support team put in some overtime to help the thousands of customers that can’t even use your product.

SO is it going to be ANOTHER week before we get a response?

GaileGray: What about updates for my GF’s ticket, she still has yet to hear from anyone.

My Girlfriends account was hacked and they changed her email 3 days ago. (sometime between 9/2/12 and 9/3/12).

She was not sent any type of “Verify E-mail Change” or anything, this is ridiculous.

Every single account I have ever had for forums, games, etc… all send some type of “Click here to verify you made this change” when e-mail or password or any type of change happens.

Whenever she attempts to log into her account here or the game; she gets the following error message:

“The email address you entered was not found, If you have an active game account, please try again, if you’re still having trouble, please contact customer support.”

The only thing that she was able to do was make a Support Account.

Her CD-Key, account name, full display name are all written in the support ticket that you can reference below.

Ticket number: 120903-009654

What is the ETA that you will start hitting the 120903-xxxxx ticket numbers?

My Girlfriends account account was hacked and they changed her email 3 days ago.

She was not sent any type of “Verify E-mail Change” or anything, this is ridiculous.

Every single account I have ever had for forums, games, etc… all send some type of “Click here to verify you made this change” when e-mail or password or any type of change happens.

Whenever she attempts to log into her account here or the game; she gets the following error message:

“The email address you entered was not found, If you have an active game account, please try again, if you’re still having trouble, please contact customer support.”

The only thing that she was able to do was make a Support Account.

Her CD-Key, account name, full display name are all written in the support ticket that you can reference below.

Ticket number: 120903-009654