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Keep getting password reset emails

in Account & Technical Support

Posted by: Xndh.1038

Xndh.1038

I’ve been having said problems for a few months now. First come the reset password emails, then the authentication requests (even though I NEVER reset my password in the face of a clear phishing attempt!).

At first I just ignored them, and then submitted a ticket when one day I could no longer log into the game or my account. My password was changed by the Support people. The emails discontinued for a short while but then started coming again. This time around I finally regained access to the game (with the help of Support) only to find all my gems and money gone, and my main completely without gear and weapons. After the third reset password/authentication attack I asked the Support to change my email in case the old one had been hacked as well. This was done, and YET AGAIN after a short while I started receiving those emails again, this time to my new address. I know this time they could just be phishing emails. I really, really hope so. We’ll see how this develops.

For now I can still log in to my account and game, but really I’m just waiting for the account to be hacked once again since it’s happened twice already. I have set up the mobile authenticator but I don’t know if that’s of any help.

How in the world is this possible. I’m losing faith here.