Guild Wars 2

It’s my friend’s account.
It’s her ticket#121116-003550
And it’s her story.

To whom it may concern,
Firstly, I would like to state for the record that I have not used any third-party programs while playing Guild Wars 2.
Have any idiot will be botting in the Lion Arch?
My situation is as follows:
On the day of November 16 at around EST 12:00PM, I was logged on with my elementalist, participating in the new content (Lost Shores) made available on the weekend.
Perhaps it was due to the lack of specifications of my computer’s hardware, or perhaps due to a poor internet connection, but on the day of question I experienced very bad latency (lag) to the point where my character would show the animation of spellcasting, even though no skill would actually be casted. I would not be surprised if Arena Net then received unusual packet information from my point of origin. However, this is not at all proof of third-party program usage on my behalf (which is what I have been accused of); neither should it result in an account ban. I would like to express my deepest disappoint with regards to the above mentioned happenings. Also, as you can see in attachment 1, throughout the course the Lost Shores event, I was typing in guild chat (in Chinese). If someone were using a third-party program during this event, then why would he/she still be chatting with the guild?
I have sufficient reason to prove that I have not used third-party programs:
1) I have a level 80 mesmer, as well as a level 60 ranger. This shows that I have no difficult in character leveling, and I do not need the help of third-party programs to do so.
2) I have not used third-party programs to gather any crafting materials. All one has to do is check my bank collections as well as my trading records to prove this point true.
3) My mesmer has unlocked many rare dyes. If I were a third-party program user, I would simply sell all the dyes to make money. But I didn’t. I enjoy the game, and I want all my characters to look the best. I don’t believe this is coherent with a third-party program user’s behavior.
4) My mesmer has 100% World Map Completion. I don’t believe a third-party program user would undertake such a painstaking task just for a gold star.
5) If I were a third-party program user, I would be selling gold. But if you check my transaction records in mail, there is no history of large sums of gold going in or out. I also do not own a lot of gold in-game either.
6) I have perfected many crafts in-game, including a level 400 Tailor, 375 Artificer, 375 Jeweler, and my other crafts are at least at level 200.
7) If I were a third-party program user, I would not have used my personal credit card to purchase a serial number, nor would I have used it to purchase from the in-game Gem Store. I have not only done that, during the Halloween event I even purchased a Witch’s Outfit and Rabbit Ears.
8) I also expanded my bank storage to accommodate my dungeon tokens and WvW tokens, and also items acquired from Black Lion Chests. I do not believe a third-party program user would waste Gems doing such things.
9) In my bank storage are many items acquired as rewards from my Daily Achievements. If I were using third-party programs, I do not think these Daily Achievements would be completed.
I sincerely hope that after reading my letter, you will thoroughly check my gaming records to prove my innocence. Also, would you please refer a real technician or administrator to correspond with me? Please stop sending me automated responses.
Thank you.