Guild Wars 2

hi, i order the guildwar2 digital deluxe edition at 8/26 from the website
: https://buy.guildwars2.com/zh/
then it enter the sussess page and made me wait for 15mins for the mail.
but the mail didnt sent to me.
so i did this again at 8/27, and still no response.

Could you cancel the both deals for me?
DIGITAL DELUXE EDITION

then you answer me and made one of my purchase succeed
Order number: 27969747
Order date: 8/26/2012

but you didn’t cancel the second purchase, now i got two purchases in my credit card bill, and i got only one active code, if you cant cancel the second purchase, may i asked the equivalent gems for compensation?

its my ticket 120911-001715

hi, i order the guildwar2 digital deluxe edition at 8/26 from the website
: https://buy.guildwars2.com/zh/
then it enter the sussess page and made me wait for 15mins for the mail.
but the mail didnt sent to me.
so i did this again at 8/27, and still no response.

Could you cancel the both deals for me?
DIGITAL DELUXE EDITION

then you answer me and made one of my purchase succeed
Order number: 27969747
Order date: 8/26/2012

but you didn’t cancel the second purchase, now i got two purchases in my credit card bill, and i got only one active code, if you cant cancel the second purchase, may i asked the equivalent gems for compensation?

its my ticket 120911-001715

my ticket here
120911-001715

it has been no replied over 72 hours.