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Black screen when updating, crashes

in Account & Technical Support

Posted by: YodaYogurt.3167

YodaYogurt.3167

Hi YodaYogurt,

I would like for you to delete the Guild Wars 2 folder located within your users Library folder. You can do this by following the instructions below:

1. Click on the “Finder” icon located in your dock or the desktop of your computer.
2. Hold down the “Option” key on your keyboard while clicking “Go” in the Finder menu bar. A dropdown will appear.
3. While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4. Once in the Library folder, open “Application Support” and locate the Guild Wars 2 folder.
5. Move the entire Guild Wars 2 folder to the trash and then empty the trash.

NOTE – If you are unable to locate this folder, it is possible you are looking in the incorrect “Library” folder. As your system has multiple “Library” folders, please try the steps again to locate the proper folder.

The next time you launch Guild Wars 2 it will create a new version of the folder that you deleted. Please try this and see if it resolves your issue.

Thank you so much! Now just for the long download wait….haha

Black screen when updating, crashes

in Account & Technical Support

Posted by: YodaYogurt.3167

YodaYogurt.3167

Hello

I have not updated my Gw2 Mac client in a few months, as I’ve been busy doing other things.

The Gw2 log-in box appears with “Guild Wars 2” at the top, but the rest of the screen is black. It then comes up with a pop-up saying a “serious error occurred”. When I exit that pop-up, the Gw2 log-in box crashes.

This happens every time. Any help please? Thanks!