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E-mail Change Questions [merged]

in Account & Technical Support

Posted by: Yodar.5670

Yodar.5670

so this is what support sent me …. and i click link and it doesn’t send me anywhere Greetings!

Due to an unusual change in your access pattern, the Guild Wars 2 account under this email address has been locked. This can be caused by logging in from a new location, but it may also signal an attempt to compromise your account. If you feel that your account’s security is at risk, please follow the steps below.

Step 1: Verify Your Account Ownership

Click on the link below to verify your e-mail address of the Guild Wars 2 account:
https://account.guildwars2.com/account/login-support.html

Step 2: Secure Your Computer

Ensure that your computer is free from any malicious programs, as a password change alone may not deter future attacks. Visit our Account Security website to learn how to protect your computer from unauthorized access.

Step 3: Secure Your Email Account

Choose a new password for your email account and review your email for any filters or rules you did not create. For more information on securing your email account, visit our Account and Computer Security page.

Step 4: Choose a New Password

Change your password to resume using this Guild Wars 2 account, as your former password no longer grants access to any login-protected Guild Wars 2 account service or game. Visit our Password Reset page to begin the password change process.

Once you’ve regained access to your account, you can add additional security with Mobile Authenticator, a free service that allows you to unlock your Guild Wars 2 account on your own with a few simple steps. For more

information, see the Account Protect FAQ

—The ArenaNet Team

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/