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Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Zalathorn.3796

Zalathorn.3796

I was farming the chain of daily events in the Straits of Devestation. I was playing from late last night until early this morning. (probably 9pmish to 7:05 am.) I did change toons a few times and ran off to Divinty’s reach etc, but for the most part was just doing the chain over and over again. Between chains I would salvage/sell and wait for the chain to start over.

Went to login at 4:30ish pm today and was banned. I sent a support ticket and am still waiting for a response. (Maybe it is just me, but even an auto response saying we have received your ticket and am routing it to the proper CSR, would make me feel better.

Unfortunately the login response doesn’t allow me to know if I was banned for botting, macroing, or extended unattended gameplay.

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Zalathorn.3796

Zalathorn.3796

My acct got blocked as well. This is the second problem I have had with arena net since I bought and downloaded the game on October 7.

The first problem was due to, I think, hanging out with a group of botters. I was trying to leech exp in the lake in WvW. (Anyway my acct was suspended on October 21, think the same time 3000 accounts were banned). I sent a support ticket and had an initial response back within an hour. After sending some follow up information my account was restored.

Bringing me to today. Last night I was farming the daily event chain, in the Straights of Devestation. I farmed off and on until early this morning (7 am CST). I logged off, slept 4 hours, worked 4 hours, then went to log back in to find my account had been terminated for botting, extended unattended play, using macros, or similar behavior.

I admit that I did go afk a time or two to grab something to drink, bathroom break, etc, where I didn’t leave the group I was in, but was never gone more than about 2 mins. However seeing as my toon was a Necro with zero pets running (I do use hounds of Balthazar from time to time but seeing as those are 40 second pets I wasn’t including them) I just don’t see how a 2-3 min break was extended unattended play. In addition I have never created a macro, nor do I even know how to create them, nor do I bot.

I just wish I knew where NCSoft/ArenaNet thought I had been using illegal procedures. Also I put in my support ticket (ticket #121113-003472) about 6 hours ago and haven’t heard anything, not even an automated response. From what I understand I may have to wait 72 hours.. It is just so frustrating.

Any other advice, other than the support ticket, is appreciated.