Showing Posts For Zeron.3760:
If you are going through a router try plugging it straight into the PC. I have seen a couple of posts where this has helped. Also what kind of internet connection do you have?
Does it fail or just stop? I found on my jetpack from verizon sometimes it stops with a couple files remaining. I then have to go into my WWAN and change the setting to finish downloading.
If you have a mobile hotspot you might want to change the settings on the WWAN. I have a jetpack and that was stopping me at 3 files left.
Download client has been stuck at 99% for several hours now.
in Account & Technical Support
Posted by: Zeron.3760
If you have a mobile hotspot you might want to change the settings on the WWAN. I have a jetpack and that was stopping me at 3 files left.
I had the same problem. I have a verizon jetpack, the problem was the setting of the WWAN. I had to log into the Jetpack and change the setting. After that it is working perfectly.